1. Order Cancellation

• Before Shipping: Orders can be canceled within 12 hours of placement or before dispatch (whichever is earlier) by contacting customer support. A full refund will be processed to the original payment method.

• After Shipping: Once an order has been dispatched, it cannot be canceled.

2. Returns & Replacements

• Eligibility: Due to the personal care and hygienic nature of our products, we do not accept returns for opened or used items.

• Damaged or Incorrect Items: Returns or free replacements are accepted only if:

  • You received a damaged, leaked, or defective product.

  • An incorrect item was delivered to you.

• Timeline & Process: Any damage or wrong delivery must be reported within 48 hours of delivery. Please email or WhatsApp customer support with your order ID and clear unboxing photos/videos showing the damaged or wrong product.

3. Refunds

• • Approved Returns & Cancellations: Once your return request or pre-dispatch cancellation is approved, refunds are processed within 5–7 business days.

  • Mode of Refund: Refunds will be credited back to the original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet). For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account via UPI or NEFT.